Question 1

Are there benefits to booking in advance?

Accepted Answer

Absolutely. Early bookings allow us to allocate the most appropriate vehicle and provide you with competitive pricing, ensuring a seamless and timely airport transfer experience.

Question 2

Can I modify or cancel my reservation?

Accepted Answer

Yes. You may modify your booking by contacting our support team. Please note that cancellations must be submitted at least 24 hours prior to your scheduled transfer to avoid any cancellation fees.

Question 3

How can I book a taxi transfer with Movantis?

Accepted Answer

Reservations can be easily made via our website, mobile application, or by calling our dedicated hotline. We recommend booking at least 2 hours in advance to ensure optimal service availability.

Question 4

What payment methods does Movantis offer?

Accepted Answer

We offer four secure payment options for your convenience: 
Online Payment via Stripe, Cash Payment Onboard, Credit Card Payment Onboard, TWINT Payment Onboard.

Question 5

What payment methods does Movantis offer?

Accepted Answer

Yes, the fare provided during booking is comprehensive. There are no hidden charges; additional items such as child seats, baby seats, or ski bags are provided free of charge.

Question 6

Are your drivers licensed and vetted?

Accepted Answer

Yes, all Movantis drivers are fully licensed, insured, and undergo extensive background checks. This ensures a high standard of professionalism and safety for all our passengers.

Question 7

How do you guarantee a timely pickup?

Accepted Answer

We track your flight using your provided travel number and monitor real-time flight status. Our drivers adjust their arrival times accordingly, ensuring they are present upon your landing.

Question 8

What hygiene and safety protocols do you follow?

Accepted Answer

We adhere to strict hygiene standards. Our vehicles are regularly maintained and sanitized, and our drivers follow rigorous safety protocols to guarantee a secure and comfortable journey.

Question 9

Can I request additional services or specific requirements?

Accepted Answer

Yes, during the booking process you may indicate any special requirements or extra services. Whether it’s additional luggage space or a specific vehicle need, we strive to meet your individual preferences.

Question 10

How can I reach your customer support team?

Accepted Answer

If you experience any issues or have questions regarding your transfer, please contact our support team through our dedicated Contact page. Our representatives are committed to providing prompt and professional assistance.

Question 11

Are your services available in multiple languages?

Accepted Answer

Yes, our drivers and support team are multilingual, ensuring effective communication with our diverse clientele. Please mention your language preference when making your reservation.

Question 12

Do you offer corporate solutions or recurring transfers?

Accepted Answer

Indeed, Movantis provides tailored corporate services including recurring transfers and dedicated account management. For further details, please reach out to our corporate sales team.